About us · Terms
Terms of Use
These Terms govern your access to and use of the Velma platform, including the rights and responsibilities of hiring companies, candidates, and Velma with respect to AI-assisted interviews, data use, liability, and dispute resolution.
Last updated: June 7, 2026
Questions: legal@velma-ai.com
Agreement to these Terms: by accessing or using the Velma platform — including the website, the interview tool, the dashboard, or any API — you confirm that you have read, understood, and agree to be bound by these Terms of Use. If you are using the platform on behalf of a company or organization, you represent that you have the authority to bind that entity to these Terms. If you do not agree, do not use the platform.
Section 01
Acceptance and Eligibility
These Terms of Use ("Terms") constitute a legally binding agreement between you and Velma Inc. ("Velma," "we," "us," or "our") governing your access to and use of the Velma interview platform, including all associated websites, APIs, dashboards, and services (collectively, the "Platform").
You must be at least 18 years of age and legally capable of entering a binding contract in your jurisdiction to use the Platform as a hiring company account holder or account user.
Candidates who are invited to complete an interview through the Platform do not need to create an account, but by beginning an interview session they acknowledge the candidate disclosures described in Section 07 and the consent notice presented at the start of the interview.
If you are accessing the Platform on behalf of a legal entity — such as a corporation, partnership, or other organization — you represent and warrant that you have the authority to bind that entity to these Terms, and "you" in these Terms refers to that entity.
Section 02
Description of Services
Velma provides an AI-assisted pre-screening interview platform that allows hiring companies to create job roles, invite candidates to complete automated voice interviews, and receive transcripts, AI-generated scores, performance summaries, and related insights.
The Platform includes a web-based dashboard for hiring teams, an automated candidate-facing interview interface, AI voice and language processing capabilities, candidate management tools, and integrations with third-party services.
Velma reserves the right to modify, suspend, add to, or discontinue any feature or component of the Platform at any time, with or without notice, subject to any obligations set out in a separate subscription or service agreement. We will use reasonable efforts to provide advance notice of material changes to paying customers.
Certain features may be offered in beta or preview status. Beta features are provided as-is, may not be stable, and may be modified or removed without notice.
Section 03
Accounts and Registration
Account creation
hiring companies must register for an account to access the Platform. You agree to provide accurate, current, and complete information during registration and to keep that information updated.
Account security
you are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must notify us immediately at support@velma-ai.ca if you become aware of any unauthorized use of your account or any security breach.
Account users
the account holder (the organization) is responsible for all users it authorizes to access the Platform under its account. You are responsible for ensuring that all authorized users comply with these Terms.
Account termination
we reserve the right to suspend or terminate any account that we reasonably believe is being used in violation of these Terms, applicable law, or in a manner that causes harm to candidates, other users, or third parties.
Section 04
Subscription, Billing, and Payment
Access to the Platform is provided on a subscription basis. Specific pricing, billing cycles, payment terms, and entitlements are set out in the order form, subscription agreement, or checkout flow applicable to your account.
All fees are quoted and billed in the currency specified at the time of purchase. Unless otherwise stated, fees are non-refundable except as required by applicable law or as expressly set out in your subscription agreement.
Velma reserves the right to change subscription pricing upon reasonable advance notice. Continued use of the Platform after a price change takes effect constitutes acceptance of the new pricing.
If payment is not received when due, we may suspend access to your account until payment is made. We are not liable for any loss or damage resulting from suspension due to non-payment.
You are responsible for all applicable taxes associated with your use of the Platform. Where required by law, Velma may collect and remit taxes on your behalf.
Section 05
Acceptable Use and Prohibited Conduct
Use of the Platform is subject to the following restrictions. You must not, and must ensure your authorized users do not:
use the platform to make employment decisions that violate applicable anti-discrimination or employment law in any jurisdiction
use AI-generated scores, rankings, or outputs as the sole basis for rejecting a candidate without any human review
impersonate another person or organization, or misrepresent your affiliation or authority
attempt to reverse-engineer, decompile, or extract the source code of the platform or its underlying AI models
upload or transmit malicious code, viruses, or any content intended to disrupt, damage, or gain unauthorized access to the service
scrape, crawl, or systematically extract data from the platform without our express written permission
resell, sublicense, or otherwise make the platform available to any party not covered by your subscription agreement
use the platform to harass, deceive, or otherwise harm any candidate who participates in an interview
circumvent any access controls, authentication mechanisms, or usage limits built into the platform
use the platform or any AI-generated output for any purpose that is unlawful, deceptive, or contrary to these Terms
Velma reserves the right to investigate any suspected violation of this section and, where appropriate, to suspend access, remove content, report conduct to relevant authorities, and/or pursue legal remedies. We are not obligated to monitor for violations but reserve the right to do so.
Section 06
Hiring Company Obligations
Hiring companies using Velma bear sole responsibility for their compliance with all laws and regulations applicable to their own hiring processes. In addition to complying with these Terms, hiring companies agree to:
obtain any consents or provide any notices required by applicable employment, data protection, or privacy law before inviting candidates to complete an interview
ensure that use of the platform and AI-generated outputs complies with all applicable employment laws, including those governing automated decision-making in hiring
maintain appropriate oversight of AI-generated scores and outputs and ensure that at least one qualified human reviewer evaluates AI output before making a consequential hiring decision
ensure that interview questions and role definitions submitted to the platform do not solicit protected characteristics, constitute unlawful discrimination, or otherwise violate applicable law
promptly notify Velma of any data breach, unauthorized access, or security incident that involves candidate data processed through the platform
comply with all applicable export control laws and not use the platform in any jurisdiction subject to applicable sanctions
ensure that all account users operate the platform in compliance with these Terms and any applicable supplemental agreements
Employment law compliance: Velma does not provide legal advice. Nothing in these Terms or in the Platform's features constitutes legal advice regarding compliance with employment law, anti-discrimination law, or any other applicable regulation. Hiring companies are solely responsible for obtaining their own legal counsel and for ensuring their use of the Platform is lawful in every jurisdiction in which they operate.
Section 07
Candidate Acknowledgements
Candidates who participate in a Velma interview acknowledge and agree:
that the interview is conducted by an AI voice system on behalf of the hiring company, and that the hiring company will receive a recording, transcript, and AI-generated performance summary
that the results of the interview, including scores and written assessments, are shared with and controlled by the hiring company that invited them
that participation is voluntary and that declining to participate may affect the candidate's progress in the hiring process as determined solely by the hiring company
that Velma does not make hiring decisions and has no authority over whether a candidate advances, is rejected, or is hired
Candidates do not have a direct contractual relationship with Velma with respect to the hiring process. Velma is a tool used by the hiring company and is not a party to any employment relationship. Any questions about a hiring decision, interview outcome, or score should be directed to the hiring company that issued the interview invitation.
Candidates retain the privacy rights described in the Privacy Policy, and may contact privacy@velma-ai.com to exercise those rights at any time.
Section 08
AI-Generated Outputs and Limitations
Nature of AI outputs
the scores, rankings, transcripts, verdicts, summaries, and other outputs generated by the Platform ("AI Outputs") are produced by AI models that analyze interview audio and content. These outputs are statistical estimates and probabilistic assessments, not objective measurements of a candidate's abilities, character, or suitability for employment.
No guarantee of accuracy
Velma makes no representation or warranty that AI Outputs are accurate, complete, unbiased, or appropriate for any particular use. AI models can produce incorrect, inconsistent, or contextually inappropriate results. AI Outputs should always be reviewed critically by a qualified human decision-maker before being acted upon.
No employment decision liability
Velma is not a party to any hiring decision and expressly disclaims any liability for employment decisions made by a hiring company based in whole or in part on AI Outputs. The hiring company is solely responsible for all employment decisions, including any legal exposure arising from those decisions.
Bias and fairness
while Velma works to identify and mitigate bias in its AI systems, we cannot guarantee that AI Outputs are free from bias. Hiring companies are responsible for implementing appropriate human oversight and fairness measures in their own hiring processes, including any obligations imposed by applicable law with respect to automated decision-making.
Not a substitute for human judgment
AI Outputs are intended to assist — not replace — human judgment. We strongly encourage hiring companies to treat AI Outputs as one input among several, to conduct their own assessment of candidates, and to ensure that final decisions are made by qualified human reviewers.
Regulatory compliance
the use of AI in hiring is subject to evolving legal and regulatory requirements in various jurisdictions, including obligations related to automated decision-making, algorithmic transparency, and bias auditing. Hiring companies are responsible for independently assessing and complying with all such requirements applicable to their operations.
Section 09
Intellectual Property and Ownership
Velma's intellectual property
the Platform, including all software, AI models, algorithms, user interfaces, branding, trademarks, and content created by Velma, is owned by or licensed to Velma Inc. and is protected by applicable intellectual property laws. These Terms do not grant you any ownership interest in the Platform or any of Velma's intellectual property.
License to use the Platform
subject to your compliance with these Terms and payment of applicable fees, Velma grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Platform solely for your internal business purposes in accordance with these Terms.
Your content and data
you retain ownership of all job descriptions, interview templates, candidate data, and other content you submit to the Platform ("Your Content"). By submitting Your Content, you grant Velma a limited, non-exclusive license to use, process, store, and transmit Your Content solely as necessary to provide the Platform services.
AI Output ownership
AI Outputs generated by the Platform based on Your Content are provided to you for your use. Velma does not claim ownership of AI Outputs generated for your account, but retains the right to use de-identified, aggregated, or anonymized AI Output data for the purpose of improving the Platform.
Feedback
if you submit feedback, suggestions, or ideas about the Platform, you grant Velma a perpetual, royalty-free, worldwide license to use that feedback for any purpose without obligation or compensation to you.
No reverse engineering
you may not attempt to reverse-engineer, decompile, or extract the source code of the Platform, its AI models, or any underlying algorithms. You may not use the Platform to build a competing product or service.
Section 10
Confidentiality
Each party may receive confidential information of the other party in connection with use of the Platform. "Confidential Information" means any non-public information disclosed by one party to the other that is designated as confidential or that a reasonable person would understand to be confidential given the nature of the information and the circumstances of disclosure.
Each party agrees to hold the other's Confidential Information in strict confidence, not to disclose it to any third party without prior written consent, and to use it only for the purposes contemplated by these Terms.
Confidentiality obligations do not apply to information that: (a) is or becomes publicly known through no breach of these Terms; (b) was already known to the receiving party prior to disclosure; (c) is independently developed by the receiving party without use of the Confidential Information; or (d) is required to be disclosed by law, regulation, or court order, provided that the receiving party gives reasonable advance notice to the disclosing party where legally permitted.
For clarity, candidate personal data processed through the Platform is subject to the confidentiality obligations set out in any applicable Data Processing Agreement (DPA) between Velma and the hiring company, in addition to the obligations set out here.
Section 11
Data Processing and Privacy
Velma collects, processes, and shares personal data in connection with the Platform as described in our Privacy Policy. The Privacy Policy is incorporated by reference into these Terms.
To the extent that a hiring company processes personal data of candidates through the Platform, Velma acts as a data processor and the hiring company acts as the data controller. The terms of this relationship, including obligations under applicable privacy law, are governed by the Data Processing Agreement (DPA) available on request from support@velma-ai.ca.
Hiring companies that invite candidates located in the EU, EEA, or UK are solely responsible for ensuring that they have a lawful basis under the GDPR to process those candidates' personal data, and for providing any notices or obtaining any consents required under applicable data protection law. Velma will implement the technical safeguards described in the Privacy Policy and DPA, but cannot and does not accept responsibility for the hiring company's own data controller obligations.
Section 12
Disclaimer of Warranties
DISCLAIMER: THE PLATFORM AND ALL AI OUTPUTS ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, VELMA EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, RELIABILITY, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING, USAGE, OR TRADE PRACTICE.
Velma does not warrant that the Platform will be uninterrupted, error-free, or free from harmful components, or that defects will be corrected. We do not warrant that the Platform or AI Outputs will meet your specific requirements or produce any particular hiring outcome.
AI-generated interview scores, rankings, verdicts, and summaries are not professional assessments, are not guaranteed to be accurate or unbiased, and should not be relied upon as the sole basis for any hiring decision.
No advice or information, whether oral or written, obtained by you from Velma or through the Platform shall create any warranty not expressly stated in these Terms.
Section 13
Limitation of Liability
LIABILITY CAP: TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, VELMA'S TOTAL AGGREGATE LIABILITY TO YOU FOR ANY CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE PLATFORM — WHETHER IN CONTRACT, TORT, STATUTE, OR OTHERWISE — SHALL NOT EXCEED THE GREATER OF (A) THE TOTAL FEES PAID BY YOU TO VELMA IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED CANADIAN DOLLARS (CAD $100).
Exclusion of consequential damages
in no event shall Velma be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of profits, loss of revenue, loss of data, loss of goodwill, business interruption, or the cost of procuring substitute services, even if Velma has been advised of the possibility of such damages.
Employment decision claims
Velma expressly excludes all liability for any claim, loss, or damage arising from a hiring decision made by a hiring company, including any discrimination claim, wrongful termination claim, or employment-related litigation, regardless of whether AI Outputs were used in connection with that decision.
Third-party actions
Velma is not liable for any loss or damage arising from the actions or omissions of third parties, including sub-processors, candidates, or other platform users.
Some jurisdictions do not allow the exclusion or limitation of certain types of damages. In those jurisdictions, the above limitations apply to the fullest extent permitted by law.
Section 14
Indemnification
You agree to indemnify, defend, and hold harmless Velma Inc., its directors, officers, employees, contractors, agents, successors, and assigns from and against any and all claims, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or related to: (a) your use of or access to the Platform; (b) any breach of these Terms by you or any authorized user of your account; (c) any hiring decision made using the Platform or AI Outputs; (d) any violation of applicable law, including employment law, anti-discrimination law, or data protection law; (e) any infringement of any intellectual property or other rights of any person by you or your authorized users; or (f) any dispute between you and a candidate arising from an interview conducted through the Platform.
Velma reserves the right, at its own expense, to assume exclusive control of any matter for which you are required to indemnify Velma. You agree not to settle any such matter without Velma's prior written consent.
Section 15
Term and Termination
Term
these Terms remain in effect for as long as you have an active account or continue to use the Platform.
Termination by you
you may terminate your account at any time by providing written notice to support@velma-ai.ca. Termination does not entitle you to a refund of any prepaid fees except as required by applicable law or your subscription agreement.
Termination by Velma
we may suspend or terminate your access to the Platform immediately, without notice, if we reasonably determine that you have violated these Terms, engaged in fraudulent or unlawful conduct, or used the Platform in a manner that causes harm to candidates, other users, or third parties.
Effect of termination
upon termination, your license to use the Platform ceases immediately. Sections relating to intellectual property, confidentiality, disclaimer of warranties, limitation of liability, indemnification, governing law, and any other provisions that by their nature should survive termination shall survive termination of these Terms.
Data following termination
upon termination, we will handle account and candidate data in accordance with our Privacy Policy and any applicable DPA. You may request an export of your data prior to termination by contacting support@velma-ai.ca.
Section 16
Third-Party Services and Integrations
The Platform may integrate with or link to third-party services, tools, and websites that are not owned or controlled by Velma. We have no control over and assume no responsibility for the content, privacy practices, terms of service, or reliability of any third-party service.
Your use of third-party services integrated with the Platform is governed by the terms and privacy policies of those third parties. We encourage you to review those terms before using any integrated third-party service.
Velma is not liable for any loss or damage arising from your use of or reliance on any third-party service, even if that service is accessed through or recommended by the Platform.
Section 17
Modifications to These Terms
Velma reserves the right to modify these Terms at any time. When we do, we will update the "Last updated" date at the top of this page and, for material changes, provide notice to registered account holders via email or a prominent in-platform notification.
Your continued access to or use of the Platform after modified Terms take effect constitutes your acceptance of the modified Terms. If you do not agree to the modified Terms, you must stop using the Platform and may terminate your account as described in Section 15.
Modifications will not apply retroactively to claims that arose before the effective date of the modification.
Section 18
Governing Law and Jurisdiction
These Terms and any dispute arising out of or related to them or the Platform shall be governed by and construed in accordance with the laws of the Province of Alberta, Canada, without regard to its conflict of law principles.
Subject to the dispute resolution and arbitration provisions below, the parties submit to the exclusive jurisdiction of the courts of the Province of Alberta for the resolution of any disputes that cannot be resolved through arbitration.
If you are accessing the Platform from outside Canada, you do so at your own initiative and are responsible for compliance with your local laws.
Section 19
Dispute Resolution and Arbitration
Informal resolution first
before initiating any formal legal proceeding, you agree to first contact Velma at legal@velma-ai.com and provide a written description of the dispute, your name and account information, and the relief you are seeking. Both parties agree to attempt to resolve the dispute informally for at least thirty (30) days after notice is received.
Binding arbitration
if the dispute is not resolved informally within thirty (30) days, either party may submit the dispute to binding arbitration administered by a recognized arbitration body in Alberta, Canada, in accordance with its applicable arbitration rules. The arbitration shall be conducted in English in Calgary, Alberta (or virtually, by mutual agreement).
Arbitration exceptions
either party may seek emergency injunctive relief from a court of competent jurisdiction in order to prevent irreparable harm pending arbitration. Nothing in this section prevents either party from bringing a claim in small claims court where the claim qualifies.
Class action waiver
you agree that any claims against Velma shall be brought solely in your individual capacity and not as a plaintiff or class member in any purported class action, collective action, or representative proceeding. The arbitrator may not consolidate more than one person's claims and may not otherwise preside over any form of a representative or class proceeding.
Costs
each party shall bear its own costs of arbitration, except as otherwise required by the applicable arbitration rules or by law.
Section 20
Force Majeure
Velma is not liable for any delay or failure to perform its obligations under these Terms where that delay or failure is caused by circumstances beyond our reasonable control, including but not limited to: acts of God, natural disasters, pandemic or epidemic, war, terrorism, civil unrest, government action, labour disputes, failure of internet or telecommunications infrastructure, or third-party service provider outages. In such circumstances, Velma's obligations are suspended for the duration of the force majeure event.
Section 21
General Provisions
Entire agreement
these Terms, together with the Privacy Policy and any applicable subscription agreement or DPA, constitute the entire agreement between you and Velma with respect to the Platform and supersede all prior or contemporaneous communications, representations, or agreements, whether oral or written.
Severability
if any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force and effect.
No waiver
our failure to enforce any provision of these Terms shall not constitute a waiver of our right to enforce that provision in the future. Waivers must be in writing and signed by an authorized representative of Velma.
Assignment
you may not assign or transfer any of your rights or obligations under these Terms without our prior written consent. Velma may assign these Terms, in whole or in part, in connection with a merger, acquisition, or sale of assets, and will provide notice of any such assignment.
Notices
legal notices to Velma must be sent in writing to legal@velma-ai.com. Notices to you will be sent to the email address associated with your account.
Relationship of the parties
nothing in these Terms creates any partnership, joint venture, agency, franchise, or employment relationship between you and Velma. You have no authority to bind Velma to any obligation or representation.
Language
these Terms are written in English. In the event of any conflict between an English version and a translated version, the English version shall prevail.
Section 22
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